FRAGEN & ANTWORTEN
Gut zu wissen.
Von der ersten Spielrunde bis zu deiner Lieferung: Hier findest du Antworten auf die häufigsten Fragen.
Für neugierige Katzen.Und ihre Menschen.
01 · THE GAMESTICKS
Little Sticks. Good Questions.
What's inside and how to play your first round.
What is a Catarette?
Catarette is a soft cat toy with catnip in a humorous cigarette design. The sticks are meant for grasping, carrying, and playing – not food and not a real cigarette.
What's included in a set?
Each set contains three play sticks in the chosen design. One stick is approx. 16 × 2 cm; the packaging approx. 10 × 17 cm. One set in the shopping cart therefore corresponds to three play sticks.
What's the difference between orange and green?
The designs differ in appearance: orange in the Catarette design and green in the MEOW look. Both versions contain three soft play sticks with catnip.
Does every cat react to catnip?
The reaction varies from cat to cat. Some sniff, play, or roll around, while others show little interest. A specific reaction is not guaranteed.
How do I use and care for the game sticks?
First, offer a stick for sniffing and gently nudge it. Supervise play, take breaks, and remove damaged sticks. Store dry after playing and follow the care instructions on the product.
02 · SHIPPING & DELIVERY
Soon with your furbabies.
Delivery time, shipping costs, and everything about your package.
How long does delivery take?
Due to high demand, delivery time is currently 3–5 days.
What does shipping cost?
Shipping costs €1.99. Shipping is free for orders over €40.
Is free shipping applied before or after discount?
The merchandise value after discounts counts towards the €40 limit. In the shopping cart, you will see how much more you need to spend to qualify for free shipping.
Where can I get help with my delivery?
If you have a question about your delivery, please use our contact form and include your order number. This will allow us to assign your inquiry to your order.
03 · ORDER & SERVICE
We will help you.
Answers regarding order, payment and returns.
Can I order orange and green together?
Yes, you can put both designs in the same shopping cart. To do this, select the desired design on the product pages or add the recommendation for the other design.
What payment methods are available?
The available payment methods will be shown to you at checkout. The logos of the activated payment methods will appear in the shop.
How can I change my order?
Send us a message via the contact form as soon as possible, stating your order number and the desired change. Whether the change is still possible depends on the processing status of the order.
How does a return work?
You can find the applicable terms and conditions and information in our cancellation policy. For questions about a specific order, please contact us with your order number.
PERSÖNLICH FÜR DICH DA
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